End of Fast Track Lanes, Bangkok, Thailand

Photo: Heorshe/Adobe Stock

BANGKOK: A major change at Suvarnabhumi International Airport in Bangkok is clouding the travel experience for premium passengers: the former express lanes for first and business class passengers have been closed, according to “Loyalty Lobby”. This innovation marks the end of the exclusivity advantage that has significantly accelerated entry into Thailand for premium customers.

From now on, passengers in the most expensive flight classes will have to join the regular queue without special treatment, which will significantly reduce entry for this group. This means that the significant advantage of a premium ticket at Bangkok’s main airport is no longer available.

Maintain priority tracks for select groups

Despite the innovations, there are special fast lanes for passengers with special needs. These include the disabled, pregnant women and the elderly. Certain visa holders, including diplomats and Asia Pacific Economic Cooperation business travel card holders, will also continue to enjoy priority processing.

Automation as a solution approach

Airports are also increasingly relying on automated passport controls to improve check-in times. This technology is intended to speed up processes and make entry more efficient for all passengers.

Open questions about the future of the premium service

The sudden end of fast track lanes raises questions about the future handling and appeal of premium services. It remains to be seen how airlines and airport operators will react to the changed conditions and whether alternative solutions will be offered to enhance the travel experience for premium customers.